Consolidating admin tasks for a door access panel supplier
The Challenge
The customer produced both the hardware and software for electronic door access systems such as the type that you see in multi-occupancy office buildings and residential apartment blocks. Their product was then installed and maintained by third party door access companies. However, they were finding that, due to their hands off approach with the installation companies, that they did not have any oversight as to what versions of firmware and software were in use and this in turn made it difficult for them to deprecate older versions and analyse what new features or enhancements they should include in future releases. They also wanted to give the installation companies a system where they could manage their installation engineers, sites, billing and licenses.
Pain Points 💢
- Lack of oversight of which versions of software were in use
- Poor admin experience for third party installation companies
- No centralized location for billing, invoices, licenses and other administrative assets
The Solution
A centralized system where installation companies could add and manage sites that they were responsible for, add and manage installation engineers, make payments and view their billing history, manage licenses and users was proposed. The ability to be able to reconfigure a door access panel by uploading a valid XML file was also provisioned in the solution.
The Outcome
Time spent on administrative work for all users was expected to be reduced by at least 50%.
Key features of the solution:
- Ability to check usage information for software and encourage upgrading where necessary to reduce ongoing support workload
- Overview of each installation site and engineer for third party installation companies
- Single platform for the customer, the third party companies, installation engineers, and end users with RBAC in place to filter content
Role
Lead Product Designer
Work Completed
- User Personas
- User Flows
- Low Fidelity Wireframes
